1. Introduction
1.1 All Slots Casino reserves the right to modify the terms and conditions at any time without prior notice. These come into effect upon their publication on this page without retroactive effect regarding bonuses and promotions. It is the responsibility of the user to read these terms and conditions and to refer to them regularly. Any deposit or play at All Slots Casino implies that the user accepts these terms.
2. Account
2.1 Opening an account is necessary in order to play for real money at All Slots Casino.
2.2 The minimum required age to create an account is 18 years.
2.3 Players residing in countries not available on the registration form cannot create an account or play at All Slots Casino.
2.4 The Company permits only one (1) account per player, household, IP address, email address, phone number, or payment method (debit or credit cards). If our security system detects identical information across multiple accounts, this is considered "multi-accounting", which is strictly prohibited and may result in immediate closure of all accounts by the fraud department.
2.5 If multiple players wish to play at our casino from a common network (hostels, shared housing, etc.) or from the same household, we strongly recommend they contact our support team before creating multiple accounts to avoid unnecessary security procedures.
2.6 To open an account, the player will be asked to complete a registration form and provide the following personal information: a "username", a "password", "First name", "Last name", "email", "phone number", "residential address", "gender", "date of birth" and the "currency". The name registered on the player's account must match the player's legal name and identity.
2.7 It is the player's responsibility to ensure that they are the only person able to access their account by keeping their login details secure. We recommend that users log out of their account at the end of each gaming session.
2.8 Players are advised to create a strong password containing upper and lower case letters, alphabetic characters, special characters and numbers. The suggested minimum length is eight characters including one uppercase letter, one number and one symbol.
2.9 The Company reserves the right to prohibit the use of usernames and/or avatars it deems inappropriate, including those of a political, racist, pornographic, insulting or violent nature, or those that glorify terrorism, drugs and/or weapons. We also reserve the right to refuse to open an account at any time and for any reason.
2.9.1 Inactive Accounts:
2.9.1.1 An account on which no activity has been recorded for at least 6 months will be considered inactive.
2.9.1.2 We reserve the right to apply account maintenance fees of INR 500 per month on any inactive account with a positive balance. In this case, such fees will be deducted from the active cash balance until the account is active again and/or until the active balance is zero.
2.9.1.3 Once the balance is zero, no further inactivity fees will be applied by the Company.
2.9.1.4 Players have the option to recover remaining funds from their inactive accounts by logging into their account area and submitting a withdrawal request.
2.9.1.5 In cases of blocked and/or excluded accounts, players must contact customer support to recover these dormant funds.
3. Verifications
3.1 All accounts must be verified for age verification, fraud prevention, withdrawal processing, promotional restrictions, account closures, etc…
3.2 Any withdrawal request requires prior account verification. The required documents are as follows :
- A valid identity document (passport, driving licence or national identity card).
- A proof of address dated within the last 3 months in PDF format showing the customer’s full name and address. Considered proofs of address include bank statements, payslips, water, gas, electricity bills as well as landline/internet phone bills.
- Any official document issued by the user’s bank showing the IBAN and BIC/SWIFT codes.
If you are unable to provide one of these supporting documents, the user must inform customer support.
3.3 All All Slots Casino accounts may be subject to a general or specific verification covering the player’s age, identity, payment methods as well as compliance with our terms of use. If the player does not comply with the required timeframes to verify their account, All Slots Casino reserves the right to temporarily suspend access to games.
3.4 If you wish to verify your account before making any withdrawal request, you must contact our live support. Documents can be sent by email to [email protected] or via the live chat.
3.5 Once you receive an email from our KYC team (Know Your Customer), be sure to upload all requested documents within the allotted timeframe following the instructions. Each link allows a single document to be uploaded.
3.6 The information on the documents submitted must match the information provided by the player when creating their All Slots Casino account. The player undertakes to inform customer support of any change in circumstances, in order to keep their account up to date and verified by providing supporting documents.
3.7 The player must ensure they submit a complete file containing authentic, legible and good quality documents so that processing times can be respected.
3.8 The processing time for account verification is 1 (one) working day once all necessary supporting documents have been received. However, the timeframe may be affected by an extraordinary and unusual situation.
4. Deposits
4.1 The minimum deposit amount is 10 INR and the maximum amount is 1000 INR.
4.2 When making a deposit, the player authorises All Slots Casino to use Electronic Service Providers (ESP) and/or third-party payment providers to process the various financial transactions, and therefore agrees to be directly bound by the general terms and conditions of those partners.
4.3 By choosing a deposit method, the player accepts the terms and any fees that may be applied by a third party, such as their bank (currency conversion fees, international transaction fees…)
4.4 Any deposit method used must match the name and surname of the All Slots Casino account holder.
4.5 The list of available payment methods may vary at the company’s discretion and/or according to the player’s geographical area.
4.6 By choosing to gamble real money on games of chance, the user accepts the potential risk of losing.
4.7 Stakes and deposits made on the site may be eligible for a refund under certain conditions. (see 15. Refunds)
4.8 Deposits by cheque, cash or bank transfer are not permitted on the site.
5. Withdrawals
5.1 To make a withdrawal, the user’s account must be verified (see 3. Verifications).
5.2 The minimum withdrawal amount is 50 INR, unless otherwise explicitly stated in the specific promotion’s terms and conditions.
5.3 A deposit must be wagered at least 1 (one) time before any part or all of the balance can be withdrawn, in compliance with the standards imposed on us as part of anti-money laundering measures.
5.4 Withdrawal methods are linked to the deposit methods used for previous deposits. If a payment method does not allow proper payment processing, we reserve the right to select the method of payment for the withdrawal.
5.5 In particular cases, generally to prevent money laundering, we reserve the right to pay the withdrawal by a method of our choosing even if it is not the one initially requested. Withdrawal requests to non-refundable credit cards will be issued to an e-wallet of choice or by bank transfer. In such cases all processing fees are payable by the player.
5.6 The maximum withdrawal amount for a player is 2500 INR per 7-day period, until full settlement and unless otherwise stated in the Promotional Terms and Conditions, or excepted at our discretion, for example in the case of players with a privileged status.
5.7 Withdrawal requests may be cancelled at any time by the player as long as they have not been processed by the finance department.
5.8 If the withdrawal amount is limited (for example in the case of winnings from a free sign-up bonus), any balance exceeding the maximum authorised amount will be cancelled and removed from the account.
5.9 Any withdrawal request will void active bonuses in progress, including unactivated free spins (see Bonus Terms and Conditions).
5.10 In the event that one or more deposits are cancelled or refused by the payment provider, we reserve the right to refuse or withhold any bonus amount or associated winnings.
5.11 The processing time for withdrawal requests is 2 (two) working days once all account verification documents have been received, analysed and confirmed and provided no further verification is necessary.
5.12 Any withdrawal request will be subject to verification by our fraud department which reserves the right to cancel in whole or in part the funds if our Terms and Conditions are not respected. The player will be informed by email. (see 14. Account Closure and Retention of Funds).
5.13 It is the player’s responsibility to inquire about taxes and levies applicable to their winnings in their jurisdiction.
6. Bonuses and Promotions
6.1 To view the terms and conditions for bonuses please go here.
7. Customer Support
7.1 Customer support is available every day via live chat (from 09:00 to 22:00) or by email.
7.2 The user agrees to use polite and respectful language in interactions with members of the All Slots Casino team. Any abuse or behaviour deemed inappropriate may lead to suspensions or permanent account closure.
8. Anti-Money Laundering and Counter-Terrorism Financing
8.1 We are subject to anti-money laundering and counter-terrorist financing laws and must, in this regard, carry out appropriate due diligence on all accounts.
The information provided to us for account verification or other situations set out in our terms and conditions will be processed in accordance with our Privacy Policy and will not be used for other purposes.
8.2 The player acknowledges and agrees that we will use the information provided to meet our due diligence obligations, to conduct public searches and to perform checks to verify the accuracy of the information supplied.
8.3 While we are carrying out our due diligence measures, the player may be permitted to continue using their account. However, they will not be allowed to make withdrawals from that account until our verification procedures are complete.
8.4 Where we are unable to fulfil our due diligence obligations because we have not received the required information from the player or we are unable to verify their identity, no activity may be carried out from the account and the account will be blocked and/or closed. In such cases, we will return any deposited funds present in the account at the time of blocking and/or closure, unless it is necessary for us to delay or withhold payment of all or part of the player’s funds to comply with our legal obligations.
8.5 The user agrees to cooperate and to provide any additional information and/or supporting documentation necessary for the fulfilment of our obligations. Any communication for the provision of information/documentation should not be considered a final communication in this respect.
8.6 If we learn or suspect that the information provided by the player is materially false, we will cancel the registration and take any other measures we may be required to take under law. We will not pay any winnings in such circumstances.
9. Responsible Gaming
9.1 The player may, at their discretion, choose a deposit limit by setting the desired amount and period. Once registered and when that limit is reached, the player will not be able to make further deposits until the limit is reset. Note that deposits already made during the period will be included in the calculation of the limit.
9.2 The player may, at their discretion, choose to restrict their ability to access their gaming area for a specified period using the « Account Freeze » option from their Cashier. Following this restriction, active funds will be frozen and no operations can be performed on their account. The player will be able to access their funds at the end of the defined freeze period.
9.3 All restrictions and exclusions will take effect immediately after confirmation of the settings in the Cashier // Player account limit section.
9.4 Any request for account freeze and/or exclusion will only be valid for the brand on which the player made the request (www.allslotswithdrawal.shop) and does not include other sites that we operate.
9.5 Our staff have no control over cashier options, which means they can only be changed or removed by the player. Any increase or removal of limits will take effect exactly within 24 hours.
10. Data Protection
10.1 We hereby warrant that we adopt appropriate technical and organisational measures to ensure the security of our systems and the integrity of data transmitted via our website.
10.2 The player acknowledges that their personal data will be processed by the licensee or by any other person, company or undertaking associated in any way with or otherwise engaged by the licensee to provide services as set out in these terms and conditions. We will process players’ personal data in accordance with this website’s Privacy Policy.
Collection of personal data
All Slots Casino ensures that our players’ personal data are always lawfully obtained and processed fairly, in accordance with the rights of the data subject and our regulatory obligations or recommendations. This enables us to provide our players with a safe and user-friendly browsing experience. Such information may be disclosed to law enforcement authorities or to our data processing service providers for review when compliant with our legally binding duties or obligations. All Slots Casino is committed to protecting your privacy and personal information.
Retention of personal data
The personal information we collect is kept securely in accordance with legal requirements for data security and retention. Under applicable Indian laws and regulations, All Slots Casino is required to maintain a secure online list of all registered players. In addition, All Slots Casino is required to retain all personal data submitted at registration and all data transmitted during the operation of a player account for at least five years from the player’s last transaction or account closure. All Slots Casino will retain this information for the period required by Indian gaming laws and regulations. For more information, please refer to the Privacy Policy.
Cookies
The All Slots Casino website requires the storage of small pieces of data sent by the web server to the browser, commonly referred to as “Cookies”. The use of a cookie is in no way linked to any personal information of the player, but is intended to provide an increasingly optimised and personalised gaming experience. Please note that the website www.allslotswithdrawal.shop cannot be used correctly if cookies are disabled.
Communication
All Slots Casino may communicate informational and/or promotional content to its registered members via newsletters and/or SMS. The user may, at any time, unsubscribe from newsletters by clicking the “Unsubscribe” button at the bottom of the email or by replying with the word “STOP” to the SMS received.
11. Complaints
11.1 The player may contact our customer support at [email protected] and follow the instructions on the website to inform us of any complaint and/or malfunction regarding our services (registration form, transactions, bets, winnings…).
11.2 In the event of a bet not being registered in time by the servers, the casino cannot be held responsible or liable for the outcome of the round. Likewise, any amount staked cannot be the subject of a refund request.
11.3 Complaints are handled by the support team and passed on to management if necessary. Any complaints considered reasonable will be dealt with within 24 hours.
11.4 The Company cannot be held responsible for any involuntary interruption of the Site’s operation due to unforeseen circumstances or reasons beyond its control, including, but not limited to: natural disasters such as earthquakes, floods, fires, tremors, hurricanes, tropical storms; war, insurrection, wilful fires, embargoes, acts of civil or military authorities, or terrorism; cuts to fibre optic networks, strikes, or shortages of transport, infrastructure, fuel, energy, labour or materials; failure of the infrastructure providing telecommunications and information services; hacking(hacking).
12. Applicable Law
12.1 These Terms and Conditions are governed by the laws of India.
12.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or their breach, termination or invalidity, shall be subject to the exclusive jurisdiction of India.
12.3 The regulation of gaming and the services of the platform are governed by the laws of India.
12.4 You are solely responsible for complying with any applicable law in your country of residence and if you are permitted by the applicable law in your country of residence to gamble, you may open an account with us. We disclaim any liability in the event of breach or violation of applicable law. Otherwise, we reserve the right to refuse your application to open an account or to disable your account. In addition, players declare that they are not residents of the United States and its territories or of India. All Slots Casino also prohibits persons located or residing in certain jurisdictions.
13. Account Closure and Funds Retention.
13.1 The player may request the closure of their account at any time by contacting customer support via chat or by sending an email to [email protected]. Any request will be processed within 24 business hours, where possible.
13.2 All Slots Casino reserves the right, at its sole discretion, to permanently disable your account at any time and for any reason. In such case, the player will immediately forfeit all rights to any bonuses and/or any other promotional offers that may have been granted.
13.3 Upon account closure, regardless of the reason, if we detect cheating, irregular play, collusion, fraud/criminal activity, or a breach of these Terms and Conditions, we reserve the right to retain any funds still present in the balance. If it is not possible to pay out the full balance at once due to payment limits or for other reasons, the account will remain open until the full amount has been withdrawn by the player.
13.4 Any active real balance of your account at the time of its closure will be credited to a payment method registered on your account and chosen by us, unless we retain those amounts for the reasons previously stated.
13.5 Furthermore, the Casino reserves the right, at its sole discretion, to cancel any winnings and confiscate any balance in any of the following circumstances:
a. If you have more than one active account with All Slots Casino;
b. If the name on your player account does not match the name on the payment or withdrawal method used (including credit card(s), e-wallets, money transfers, etc.);
c. If you provide incorrect or misleading player registration or profile information;
d. If you are not of legal age in the state/union territory/country and/or the jurisdiction where you reside;
e. If you have allowed or permitted (intentionally or unintentionally) someone else to access or play on your account;
f. If you have not played individually for your sole personal entertainment (i.e., if you have played professionally, with the intent to exploit our bonuses or in collusion with one or more other players as part of a club, group, etc.);
g. If you have requested a chargeback on one of the deposits made with your credit card or any other available payment method associated with your account or if you have threatened to do so;
h. If you are found guilty of collusion, cheating, criminal activities such as money laundering, or fraudulent activities;
i. If it is established that you have employed or used a system (including but not limited to machines, computers, software, algorithms or other automated systems "bots") specifically designed to defeat All Slots Casino, increase your chances of winning, or that you have adopted irregular betting patterns and/or staking strategies. Thus, any use of automated programs or devices as well as any manipulation of play such as employing the Martingale practice, the Paroli Betting System or Bonus Hunting (non-exhaustive list) are not permitted;
j. If you have used the site, or your account, in a malicious manner.
k. If you exploit an anomaly to your advantage of elements including but not limited to the system, balances, bonuses, free spins… The related winnings may also be frozen, and/or confiscated in part or in full.
l. If we learn that you have played at another online casino under any of the aforementioned circumstances.
14. Refunds
14.1 Refunds are in addition to a customer's rights as a consumer under applicable consumer protection laws and regulations.
14.2 All amounts deposited by players are held in the player account. Player funds are kept in bank accounts separate from business accounts.
14.3 After lodging a dispute regarding a deposit issue, the player may request a refund.
14.4 To request a refund, the player must contact customer support, clearly describe the issue and specify the refund amount requested.
14.5 This request will be forwarded to the appropriate department, depending on the nature of the request.
14.6 The refund request may be reviewed at any time, depending on the nature of the request.
14.7 The refund request will be subject to a diligent investigation and, if necessary, information will be obtained from the player's account, game providers, PSPs, etc., until a precise and satisfactory conclusion can be reached.
14.8 In the event of an agreed refund, the amount returned will accurately reflect what is owed to the player and will be proportionate to the player's existing balance and winnings.
14.9 We reserve the right to withhold any refund until the account holder's identity has been established to our satisfaction.
14.10 Wherever possible, refunds will be made using the same method as that used for deposits. In cases where the payment method used for the deposit does not support withdrawals, the refund will be processed by bank transfer only. In exceptional circumstances, where the payment method used for the deposit supports withdrawals and we cannot send a transfer due to restricted areas, the refund may be made to a crypto wallet.
14.11 The refund will be made in full, where possible, and not spread over a period of time.
14.12 In the event the request is not approved, the player will be informed of the reasons why their request was refused.
14.13 If the player is still not satisfied, they should send an email to customer support and a manager will contact them directly to resolve the situation.
14.14 If the situation still cannot be resolved, the player should refer to our complaint handling policy. (see 11. Complaints)
14.15 Wherever possible, the time/period between a refund request and the resolution, whether approving or rejecting the refund, will not exceed 72 hours from receipt of the request.
